Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Crystal Building and Hardware Supplies’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Crystal Building and Hardware Supplies’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is WAREHOUSE 23/2 Distribution Dr, MICKLEHAM, VIC, 3064, AU. Our ABN is . The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
At Crystal Building and Hardware Supplies, we are committed to providing quality products, reliable service, and a smooth purchasing experience. Please read the following policies carefully.
Return & Refund Policy
Items purchased in error (e.g., wrong size or system) may be returned for a merchandise credit or refund within 30 days of the invoice date with prior approval.
All returns may incur a 17.5% restocking fee or the cost to send the item to you, whichever is greater. Minor damage that can be repaired will incur a parts and labor fee, deducted from the refund.
Major damage that is not feasible to repair may be refused. The customer will be responsible for return freight or disposal.
Faulty items must be returned for testing (postage paid by the buyer). If confirmed faulty, refunds or replacements will be provided, and return postage reimbursed. If the item is in working order, return postage is the buyer’s responsibility.
Return shipping is the buyer’s responsibility. We recommend transit insurance. Damages not reported within 48 business hours of receipted delivery are not covered.
Warranties
All products carry the manufacturer’s standard warranty, where applicable.
Warranties cover manufacturing defects but do not cover damage caused by incorrect installation, misuse, normal wear and tear, or accidents.
Warranty claims must include proof of purchase and be made within the manufacturer’s specified timeframe.
Crystal Building and Hardware Supplies is not responsible for incidental or consequential damages arising from product use.
Postage & Shipping Terms
Shipping costs are the responsibility of the buyer unless otherwise specified.
We recommend transit insurance for all deliveries.
Delivery times are estimates and may vary depending on product availability, courier schedules, or unforeseen circumstances.
Crystal Building and Hardware Supplies is not liable for damages not reported within 48 business hours of delivery.
Buying Terms
All prices are in AUD and include GST unless otherwise stated.
Orders are subject to product availability. Crystal Building and Hardware Supplies reserves the right to cancel or amend orders if products are unavailable or discontinued.
Payment is required at the time of order unless credit terms have been pre-approved.
By purchasing from Crystal Building and Hardware Supplies, you agree to comply with our Return & Refund Policy and any product-specific instructions provided at the time of sale.
Contact Us
For enquiries regarding returns, refunds, warranties, shipping, or buying terms, please email: info@cbhsupplies.com.au
